Bajaj Finserv Ltd., a leading financial services provider in India, is seeking a Senior Executive – Debt Management Services (DCC) in Roorkee. This role bridges the gap between field staff and management, ensuring smooth business operations, compliance, and customer satisfaction.
Key Responsibilities
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Achieving Business Targets
- Meeting the assigned business AOP objectives.
- Managing market potential and aligning strategies for growth.
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Team & People Management
- Hiring, onboarding, and retaining off-roll employees.
- Ensuring high productivity through effective team management.
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Operational & Sales Governance
- Maintaining compliance with all systems and processes.
- Managing PDD (Post Disbursement Document) compliance.
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Customer Engagement & Complaint Reduction
- Addressing customer concerns to reduce cancellations and complaints.
- Ensuring no miss-selling occurs in operations.
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CRM & Internal Coordination
- Utilizing Salesforce CRM for tracking and management.
- Collaborating with teams like Credit, Operations, and Risk for smooth execution.
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Decision-Making & Market Analysis
- Hiring off-roll staff and assigning leads for field activities.
- Mapping market competition and ensuring seamless dealer/partner onboarding.
Key Challenges in the Role
- Training & onboarding of new employees.
- Hiring the right candidates and ensuring their retention.
- Managing team productivity & performance.
Key Skills Required
✔ Relationship Management & Interpersonal Skills
✔ Credit Operations & Debt Management
✔ Operational Risk & Case Processing
✔ CRM & Market Analysis
✔ Strong Excel & Team Management Abilities
Career Growth & Industry Relevance
This role provides exposure to the financial services sector, allowing professionals to develop expertise in loan management, credit operations, and customer relations. Bajaj Finserv’s diverse product portfolio ensures a promising career path.
Apply now to join Bajaj Finserv and take your career in financial services to new heights!